Refund policy

Returns, Exchanges & Refunds

We hope you love your purchase as much as we loved creating it. Every piece is handcrafted in small batches and carefully inspected before it leaves our studio. If, however, you experience an issue with your order, please reach out to us at info@thesubtitle.in and we will do our best to assist you.

A Note on Handcraftsmanship

Each product is individually handmade by skilled artisans. As a result, slight variations in colour, texture, grain, stitching, or finish may occur from piece to piece. These subtle irregularities are not considered defects, but rather a reflection of the handcrafted nature of the product and part of what makes each piece unique.

Returns & Exchanges

As our products are produced in limited quantities and crafted by hand, we do not accept returns or exchanges due to change of mind, personal preference, or incorrect selection.

Requests for exchanges, repairs, or refunds will only be considered in exceptional circumstances, at our discretion.

Damaged During Shipping

If your order arrives damaged during transit, please notify us by email within 48 hours of delivery, along with photographs of the product and packaging.

Approved claims must be returned to us within 7 days of delivery. Once received, we will assess the issue and determine the appropriate course of action, which may include repair, replacement, or store credit where applicable.

Manufacturing Defects

While every product undergoes quality checks before dispatch, in the unlikely event that you receive an item with a manufacturing defect, please contact us within 48 hours of delivery.

Upon review and approval of the claim, we will arrange for the item to be repaired or replaced. Depending on the nature of the product and the availability of materials, replacement timelines may vary.

Please note that normal wear and tear, accidental damage, improper use, or damage resulting from inadequate care and storage are not considered manufacturing defects.

Returning an Item

To initiate a return request, please email info@thesubtitle.in with:

Your order number
Full name and contact details
A description of the issue
Clear photographs of the product

If a return is approved, please ensure the item is securely packaged to avoid damage during transit.

We recommend using a trackable courier service and retaining proof of shipment until we confirm receipt. We cannot be held responsible for parcels lost or damaged while being returned to us.